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COVID-19 Update

COVID-19 Update: Online deliveries remain unaffected.  All deliveries are done by UPS door-to-door.  As restrictions begin to ease, we have opened select locations for Curbside Pick-Up and we are pleased to announce that as of May 20th we opened most of our street front locations in the following areas:

 

Yonge & St. Clair (get directions)
The Beach (get directions)
Durham Centre (get directions)
Stockyards (get directions)
Burloak Centre, Oakville (get directions)
Park Place, Barrie (get directions)

 

Note: If you're interested in curbside pickup, please contact the store directly to place your orders.  Online orders will be delivered by UPS. 

 

Please be aware that during this time we will be following strict healthy and safety protocols. We want to protect both our staff and customers to prevent the spread of COVID-19. We hope that you will understand there may be some wait times to enter a location and limits on customers in our stores. Regular store hours have also been reduced.

 

Some of the safety precautions we are taking are:

 

  • Staff will be equipped with Face Shields.
  • We have increased our cleaning and decontamination protocols.
  • Physical distancing will be adhered to which includes limiting the number of guests in our stores.
  • We encourage contact less payment.
  • You can call ahead and schedule an appointment. We will also try to accommodate appointments outside of store hours as needed.
  • We will maintain contact less curbside pick-ups in select locations and may increase the locations that offer this.
  • We have temporarily extended our refund policy to 30 days.

 

As customers, you will still receive the high level of service and expertise we are known for.

 

We will continue to monitor ongoing federal and provincial guidelines and updates. As such, further changes will be made.

 

We thank you for your patience and support during these unprecedented times.

 

Stay Safe!

Vella Family on behalf of Walking On a Cloud